Автор: Sankarsan Biswas
Издательство: Orange Education Pvt Ltd, AVA
Год: 2026
Страниц: 458
Язык: английский
Формат: pdf, epub (true)
Размер: 14.3 MB
Reimagining ITIL4 with AI, DevOps, and Green Thinking. ITIL is the globally adopted framework for designing, delivering, and improving value-driven IT services. Ultimate ITIL 4 for Intelligent and Sustainable Service Management builds on that foundation to demystify the rapidly evolving world of AI-powered IT Service Management, connecting ITIL 4 principles with machine learning, NLP, automation, AIOps, Agile, DevOps, and sustainability. Progressing from ITIL 4 fundamentals to advanced AI-enabled practices, the book explores how incident management, change enablement, problem management, service requests, knowledge management, and governance evolve in an intelligent, data-driven operating model. This book is exclusively tailored for ITSM practitioners, Service Desk Managers, IT Operations Managers, IT Service Owners, Enterprise Architects, Digital Transformation Leads, and IT consultants working in medium to large enterprises. Readers should already have an idea of ITIL 4 fundamentals with hands-on experience in IT service operations, process design, or governance frameworks.