Автор: Don Peppers
Название: Customer Experience: What, How and Why Now
Издательство: BookBaby
Год: 2016
ISBN: 9781483560151
Язык: English
Формат: pdf, epub
Размер: 11,6 mb
Страниц: 250
If you’re looking for advice on how to think about, improve, and deliver a better customer experience, then this is the book for you. Organized as a series of short, easily digested and self-contained essays, it’s packed with concrete examples, suggestions, and inspiring ideas. Read it straight through, or snack on it as you like.