Автор: Alan Larson
Название: Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement
Издательство: AMACOM
Год: 2003
ISBN: 0814471846
Язык: English
Формат: pdf
Размер: 0,7 mb
Страниц: 224
Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture.
Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy.
Larson's approach is based on the seven key elements of Six Sigma:
— Focus on customer satisfaction
— Use of data and systems
— Setting improvement goals
— Team approach
— Employee involvement
— Defining roles