Автор: Daniela Sangiorgi, Alison Prendiville
Название: Designing for Service: Key Issues and New Directions
Издательство: Bloomsbury Academic
Год: 2017
ISBN: 9781474250122
Язык: English
Формат: pdf
Размер: 1,7 mb
Страниц: 288
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research.
Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.