Название: Reinventing ITIL® in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant
Автор: Abhinav Krishna Kaiser
Издательство: Apress
Год: 2018
Страниц: 306
Формат: PDF, EPUB
Размер: 15 Mb
Язык: English
Delve into the principles of ITIL® and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps projects. Reinventing ITIL® in the Age of DevOpsshows you the relevance of ITIL since the emergence of DevOps and puts a unique spin on the ITIL service management framework. Along the way you will see that ITIL is a mature service management framework and years of maturity will be lost if it’s made invalid.
The ideas, recommendations, and solutions provided in Reinventing ITIL in the Age of DevOps can be leveraged in order to readily develop solutions or create proposals for clients. The ideas in this book can be further expanded to deliver seamless services to DevOps projects.
What You Will Learn
Discover the basics of ITIL and DevOps
Compare ITIL and DevOps
Understand the structure of a DevOps organization and adapt the ITIL roles to this structure
Re-engineer ITIL for DevOps projects
Implement major processes such as incident management, configuration management, and change management processes in DevOps projects
Automate activities within processes
Who This Book Is For
Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365.