Название: SAMonNOW – Orlando: Stop Wasting Software Asset Management $$$Автор: Bill L. Cypert
Издательство: Independently published
Год: 2020
Страниц: 200
Язык: английский
Формат: pdf, epub
Размер: 18.1 MB
This purpose of this book is to provide an effective introduction to and roadmap for Software Asset Management (SAM) implementations leveraging the ServiceNow Orlando version. It would be impossible to address every SAM scenario as these are driven by different factors at each organization. This book should be used as a guideline in terms of procedures in the Software Asset Management space. Your organization can leverage this information as an outline in creating and refining your own SAM process. The bottom line is that your process needs to be owned by you and your organization based on best practices. Wherever possible, I have tried to stay "out of the box" as possible in terms of ServiceNow Platform and the ServiceNow SAM Professional Module. The release of this book is in line with the Orlando release of ServiceNow.
This book has three primary sections:
- Introduction. Sections 1 & 2 are intended to provide an answer to the question of Why software asset management is important and an overview of SAM on the ServiceNow platform.
- Process Phases. Sections 3 – 6 provide detailed information on implementing SN SAM in your instance.
- Supporting Materials. Section 7 provides reference materials such as Project Success, Organizational Change Management, Setting up SAM, SAM Dashboards Explained and a Glossary of Related Terms.
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