Название: Driving Networked Service Productivity (Markt- und Unternehmensentwicklung Markets and Organisations) Автор: Christofer F. Daiberl
Издательство: Springer
Год: 2020
Формат: True PDF
Страниц: 264
Размер: 12.6 Mb
Язык: English
Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.